Terms Of Service

GENERAL TERMS OF SERVICE - RETURN/EXCHANGE/REFUND POLICY:

APEX Marketing Team LLC provides services and pricing for those services aimed to help any budget begin the essential marketing strategies that every business needs. Apex Marketing Team LLC does not provide any guaranteed results, only promises to fulfill all obligations detailed in the agreement concerning amount of effort, use of tools and resources and reporting as stated in the offered service. Apex Marketing Team LLC only guarantees to offer our best effort in results unless specifically listed on the service you are signing up for. No company can guarantee results accurately, Apex Marketing Team, LLC is no exception to this fact. Marketing, graphic design, social media creative, video editing, and website/mobile app design and development, along with other marketing services, are all considered a “creative” service, client assumes risk in that the creative of Apex Marketing Team, LLC is based on experience, education, and client feedback but cannot be a reason for a refund. Payment of the first/only invoice is considered acceptance of these Terms of Service and Privacy Policy, and are binding.

EMAIL/SMS OPT-IN/OPT OUT

Upon opt in of an Email or SMS subscription with Apex Marketing Team, you are agreeing to the following Terms & Conditions. I agree to receive email and/or SMS marketing messages, announcements, sales, account information and other information from Apex Marketing Team, LLC. Your consent may be withdrawn via SMS by replying "STOP" to an SMS message, or EMAIL by selecting  "UNSUBSCRIBE" at the bottom of any email, at any time.

Message and Data Rates May Apply. Message frequency may vary.

VANITY NUMBERS:

Vanity Numbers are subject to availability. Vanity Number plans included have 500 minutes included. Any usage above the 500 minutes is subject to additional charge. Apex Marketing LLC does not monitor recordings, and is not responsible for ensuring each business meets the local and federal rules and regulations established for call recording.

BRANDING:

Branding name, logo, typography, guidelines include up to 4 revisions. Any additional revisions are at the sole discretion of APEX MARKETING TEAM. Branding is a nonrefundable service.

WEBSITE/HOSTING/DOMAINS:

Website hosting and domain are not included in a website build unless requested, quoted, and/or paid for.

RECURRING SERVICE & ONE-TIME PROJECTS:

If a service is offered on an ongoing recurring basis or a "one time" project, any paid fees will not be refunded unless there is a breach of the agreement by Apex Marketing Team, LLC in that they did not provide the deliverables listed on the invoice (i.e. website, number of social posts, final video). Results, rankings, conversions, buyer’s remorse, change in financial status of business, opinions of work completed, and/or communication (as long as all communication is handled within 48 hours),  are not a reason to request a refund. APEX Marketing Team does not refund "AD SPEND" for a campaign, as it is paid directly to a third party.  If an ongoing service is canceled, all services are canceled including: site, hosting, domain, email, vanity number, advertising, social management, SEO, site access, and any other service, when the prepaid term has expired. All cancellations must happen 7 days prior to your next bill date to avoid auto payments from drafting.

APEX ASCEND:

APEX ASCEND is a minimum 6 consecutive month agreement. Cancellations are not offered due to the discounted price of each month and services rendered monthly. To cancel your APEX ASCEND plan before the 7th month, please email billing@reachingapex.com 10 days prior to the end of your 6th month to ensure you are not automatically billed for the ongoing months. SEO, within APEX ASCEND is not a guarantee of first page results, and does depend on industry competitiveness, and location. Websites included in APEX ASCEND are basic informational sites, with additional features requiring additional coding to be quoted extra. Social Media Marketing is based on 3 posts per week shared by all of the clients platforms. This means the same post, each time, will be posted on each platform. Posting will happen 3 times per week. APEX ASCEND ad campaigns DO NOT include the ad budget, client must determine and pay for advertising on the platform in which they advertise. APEX ASCEND monthly graphics, research, and consultations are subject to availability by Apex Marketing Team, LLC. staff and although we will make every effort to accommodate every need, there are limits to the work that can be done with the time and resources available.

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ADDITIONAL SUPPORT:

 Contact us for all other questions. sales@reachingapex.com or call 662-505-APEX(2739).