Terms Of Service
GENERAL TERMS OF SERVICE - RETURN/EXCHANGE/REFUND POLICY:
Vanity Numbers are subject to availability. Vanity Number plans included have 500 minutes included. Any usage above the 500 minutes is subject to additional charge. Apex Marketing LLC does not monitor recordings, and is not responsible for ensuring each business meets the local and federal rules and regulations established for call recording.
Branding name, logo, typography, guidelines include up to 4 revisions. Any additional revisions are at the sole discretion of APEX MARKETING TEAM. Branding is a nonrefundable service.
Website hosting and domain are not included in a website build unless requested, quoted, and/or paid for.
RECURRING SERVICE & ONE-TIME PROJECTS:
If a service is offered on an ongoing recurring basis or a "one time" project, any paid fees will not be refunded unless there is a breach of the agreement by Apex Marketing Team, LLC in that they did not provide the deliverables listed on the invoice (i.e. website, number of social posts, final video). Results, rankings, conversions, buyer’s remorse, change in financial status of business, opinions of work completed, and/or communication (as long as all communication is handled within 48 hours), are not a reason to request a refund. APEX Marketing Team does not refund "AD SPEND" for a campaign, as it is paid directly to a third party. If an ongoing service is canceled, all services are canceled including: site, hosting, domain, email, vanity number, advertising, social management, SEO, site access, and any other service, when the prepaid term has expired. All cancellations must happen 7 days prior to your next bill date to avoid auto payments from drafting.
APEX ASCEND is a minimum 6 consecutive month agreement. Cancellations are not offered due to the discounted price of each month and services rendered monthly. To cancel your APEX ASCEND plan before the 7th month, please email firstname.lastname@example.org 10 days prior to the end of your 6th month to ensure you are not automatically billed for the ongoing months. SEO, within APEX ASCEND is not a guarantee of first page results, and does depend on industry competitiveness, and location. Websites included in APEX ASCEND are basic informational sites, with additional features requiring additional coding to be quoted extra. Social Media Marketing is based on 3 posts per week shared by all of the clients platforms. This means the same post, each time, will be posted on each platform. Posting will happen 3 times per week. APEX ASCEND ad campaigns DO NOT include the ad budget, client must determine and pay for advertising on the platform in which they advertise. APEX ASCEND monthly graphics, research, and consultations are subject to availability by Apex Marketing Team, LLC. staff and although we will make every effort to accommodate every need, there are limits to the work that can be done with the time and resources available.
PREDATOR:A.I. Marketing, offers "guaranteed results" for the following listed, and only the following listed services with the attached conditions:
"SEARCH AUTO SUGGEST" is refundable if after 6 months from payment the client is not suggested with the keywords "locked". The refund for this service is 50% if results are not on Google and 50% if results are not on Bing.
"SOCIAL MEDIA ORGANIC GROWTH" is refundable if within a 45 day period after payment, the target number of added followers has not been reached.
"SOCIAL MEDIA ENGAGEMENT" is refundable if within a 45 day period after payment, the target engagement rate is not reached on the agreed platform.
"SOCIAL MEDIA TARGETED DIRECT MESSAGE" is refundable if within a 45 day period the contracted amount of targeted direct messages have not been sent out (verifiable by the social platform).